This page documents every way a customer can consent to receive text messages from Shore Handyman, the exact consent language we present, and the exact messages our system sends. It exists so carrier and A2P 10DLC reviewers can independently verify our call-to-action and opt-in workflow. It is public and requires no login.
Program summary
- Brand / operator: Shore Handyman (Your Shore Handyman LLC)
- Program: service-related customer-care messaging
- Number: 609-728-8535
- Message types: transactional and service-related only — quote replies, appointment scheduling and reminders, arrival windows, job-status and completion updates, and billing questions. No marketing or promotional messages are sent under this program.
- Frequency: roughly 1–4 messages per service event.
- Cost: message & data rates may apply.
- Opt-out / help: reply STOP to opt out, HELP for help (see below).
- Disclosures: SMS Terms · Privacy Policy
How customers opt in
Customers opt in through three methods. Each is described in full below with the exact wording the customer sees or hears.
1. Website form (unchecked, optional checkbox)
On every Shore Handyman surface that collects a phone number, the same SMS-consent checkbox component appears before the customer submits or checks out — directly above the submit button on the contact form, the assessment request form, and the membership enrollment modal, and further up the flow (before the final action) on the virtual estimator and the hero chat panel; see the per-surface notes below. It is unchecked by default and optional — every surface submits without it, and an unchecked submission does not create SMS consent (we use the phone number for a call only). Consent is recorded only when the customer affirmatively checks the box and has supplied a mobile number.
The checkbox label reads, verbatim:
Optional: I agree to service texts from Shore Handyman about quotes, appointments, job updates, and billing. Consent is not required to purchase. Message frequency varies; message and data rates may apply. Reply HELP for help or STOP to opt out. SMS Terms · Privacy Policy.
The label links to our SMS Terms and Privacy Policy. You can reach each live surface here:
- Contact form (yourshorehandyman.com/contact-us)
- Membership enrollment (yourshorehandyman.com/membership)
- Assessment request (yourshorehandyman.com/assessment) — directly above the submit button.
- Virtual estimator (yourshorehandyman.com/cost-estimator) — add a project to the list, then continue to the booking step; the checkbox appears in that quote sidebar, above the address field.
- Hero chat panel (yourshorehandyman.com) — send at least one message in the homepage chat widget; the checkbox appears below the message thread once the conversation has started.
When the box is checked, we record the phone number, a timestamp, the submitter’s IP address and user-agent, the source URL, and the exact label text shown above.
2. Inbound text (customer texts us first)
A customer may start a conversation by texting 609-728-8535. Initiating the exchange is consent for us to reply with responsive, service-related information (CTIA Messaging Principles & Best Practices §5.1.2). On the first inbound text from a new number, our system replies with this welcome confirmation, verbatim:
Welcome to Shore Handyman. You'll receive service-related text messages (typically 1-4 per service event). Msg & data rates may apply. Reply HELP for help, STOP to opt out. Terms: yourshorehandyman.com/terms#sms. Privacy: yourshorehandyman.com/privacy-policy#sms-consent.
3. Verbal consent during a recorded call
When a customer is on a recorded phone call with our staff, the agent reads this script, verbatim, before recording consent:
"Can I send you text messages from Shore Handyman about your service? You'll receive 1-4 messages per service event. Message and data rates may apply. You can reply STOP to opt out anytime or HELP for help. Our SMS terms are at yourshorehandyman.com/terms and privacy policy at yourshorehandyman.com/privacy-policy. Please reply 'yes' or 'no'."
Consent is recorded onlyif the customer explicitly answers “yes,” and the call recording is retained as the record of that consent. Inbound and outbound calls play an audible “this call may be recorded” disclosure before an agent connects — see our call recording policy. Immediately after consent is recorded, the system sends this confirmation text, verbatim:
You're enrolled in service text messages from Shore Handyman. Reply STOP to opt out, HELP for help.
Opt-out and help
Customers can opt out at any time by replying with any of these keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT. Carrier-level enforcement blocks further messages and our system mirrors the opt-out to prevent any future sends. The opt-out reply is:
You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe.
Customers may also reply HELP or INFO for support. The help reply is:
Shore Handyman. For help, call 609-728-8535 or email info@yourshorehandyman.com. Reply STOP to unsubscribe. Msg & data rates may apply.
A customer who previously opted out can re-subscribe by replying START, which returns:
You're subscribed to Shore Handyman text updates. We send service replies and updates as needed. Reply STOP to unsubscribe, HELP for help. Msg & data rates may apply.
What we record for each opt-in
For every opt-in we store evidence sufficient to demonstrate consent on request: the phone number, the timestamp, the method (web checkbox, inbound text, or verbal on a recorded call), and the exact experience that produced consent — the checkbox label text plus submitter IP and user-agent for web opt-ins, the inbound message body for text opt-ins, or the call recording for verbal opt-ins.
Questions about this program: info@yourshorehandyman.com · 609-728-8535. Full terms at yourshorehandyman.com/terms#sms and yourshorehandyman.com/privacy-policy#sms-consent.